Using Quality Concepts to Improve Reference Services
نویسندگان
چکیده
منابع مشابه
application of quality function deployment (qfd) to improve reference services quality in the alzahra university central library
objective: to investigate the application of quality function deployment (qfd) in the central library reference service quality science.methodology / approach: this study was a descriptive survey research and application. research instrument, libqual questionnaire and interview. the three-stage qfd model and the concentration of 7-seater model were used to determine the correlation matrix. the ...
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ژورنال
عنوان ژورنال: College & Research Libraries
سال: 1994
ISSN: 2150-6701,0010-0870
DOI: 10.5860/crl_55_03_211